Shipping & Delivery

SHIPPING & DELIVERY

Every piece is hand-thrown, trimmed and hand-painted to order in our Jalna studio — so it travels to you fresh from the artisan's hands. Here's exactly how and when it reaches your door.

Free shipping, always

Shipping is on us — across all of India, on every single order. No minimum cart value, no hidden courier fee, no threshold to unlock. The price you see is the price you pay.

Free shipping applies pan-India, whether you order one little planter or a whole shelf of them.

How long it takes

Because nothing is mass-made, your order isn't picked off a shelf — it's crafted for you. Here's the journey:

  1. Dispatch: 4–7 working days. Your piece is thrown, trimmed, hand-painted and given time to cure before it's carefully packed. Personalised pieces sit at the higher end of this window, since every letter is painted by hand.
  2. Delivery: ~2–4 working days after dispatch. Once it leaves the studio, our courier partners bring it to your doorstep.
In most cases, that's roughly 6–11 working days from order to doorstep. Handmade is worth the little wait — we promise.

Where we deliver

We ship pan-India to 24,000+ pincodes through Shiprocket's trusted courier network. From metros to small towns, if your pincode is serviceable, we'll get your terracotta there.

Cash on Delivery

Prefer to pay when it arrives? Cash on Delivery is available across India, alongside UPI, cards, net banking and wallets. Choose whatever feels easiest at checkout.

Tracking your order

You'll never be left guessing. As soon as your order is dispatched, we send you a tracking link so you can follow it home.

  • A tracking link arrives by email and SMS the moment your order ships.
  • You can also find live status anytime under Orders in your account.
  • Questions in between? Just message us — we love a good "where's my planter" chat.

Packed with love (and no plastic)

Terracotta is beautiful, but it's fragile — so we cushion every piece thoughtfully using plastic-free, earth-friendly packaging. Good for your parcel, good for the planet.

If something arrives damaged

We inspect and pack every order carefully, but couriers can occasionally be rough in transit. If your piece arrives damaged or defective, we'll make it right with a free replacement.

  • Email us within 48 hours of delivery at shruti@happyearthstudio.com.
  • Attach clear unboxing photos or a video showing the damage.
  • Once verified, we send a free replacement — no back-and-forth.
Since every piece is handmade, no two are ever identical — small variations in tone, texture and finish are the mark of something made by hand, not a defect.

A few good-to-knows

Why does dispatch take 4–7 working days?

Everything is handcrafted and hand-painted to order by our artisans — thrown on the wheel, trimmed, painted and cured before packing. That care takes a few days, and it's exactly what makes your piece one of a kind.

Is shipping really free with no minimum?

Yes — free shipping applies to every order across India, with no minimum cart value and no threshold. Always.

How will I track my order?

You'll get a tracking link by email and SMS as soon as your order is dispatched. You can also check live status under Orders in your account.

Can I get a refund or return if I change my mind?

We don't offer refunds or change-of-mind returns, but we do send free replacements for pieces that arrive damaged or defective (reported within 48 hours). You can read the full details in our Cancellation & Refund Policy.

Need a hand?

WhatsApp / Call

+91 88300 48833
Mon–Sat, 10am–6pm IST

Email

shruti@happyearthstudio.com

Visit the studio

Above Tawarawala family shoppie, Alankar Talkies Road, Jalna, Maharashtra 431203

Still have a shipping question?

We're a small team who genuinely loves helping. Drop us a line and we'll sort it out.

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