Help & FAQ

Nothing sits in a warehouse waiting for you — we make it once you order. Your piece is hand-thrown, trimmed and hand-painted, so it takes 4–7 working days to dispatch. Personalised pieces sit at the higher end of that window, since every letter is painted by hand.

Once it leaves the studio, expect delivery in about 2–4 working days via our Shiprocket courier partners. We ship pan-India to 24,000+ pincodes, so wherever you are, we'll find you.

Nothing. Shipping is free across India on every single order — no minimum, no threshold, no fine print. Add one mug or a whole set; the courier is on us.

The moment your order is dispatched, we email you a tracking link — just tap it to follow your parcel. You can also see live status any time under Orders in your account. Still stuck? Ping us on WhatsApp and we'll pull it up for you.

Yes — as long as you're quick. You can cancel within 24 hours of ordering (before your piece goes into production and dispatch) by emailing shruti@happyearthstudio.com with your order number. After that, our artisans have already started shaping your piece by hand.

We keep it honest and simple: no refunds and no change-of-mind returns. Everything is handcrafted and hand-painted to order, so there's no spare shelf stock to swap back into. What we do offer is genuine replacements for any piece that arrives damaged or defective.

We're so sorry — let's fix it fast. Report it within 48 hours of delivery by emailing shruti@happyearthstudio.com with your order number and clear unboxing photos or a video. Once we verify, we send you a free replacement — no charge, no fuss.

A quick tip: filming your unboxing makes damage claims effortless for both of us.

Personalised pieces are made just for you, so they're non-returnable — unless they arrive damaged, or there's a personalisation error on our end. In either of those cases, we replace it free. Report within 48 hours of delivery with unboxing proof and we'll sort it.

Because they're meant to. Every piece is thrown and painted by hand, so tiny variations in tone, brushstroke and finish are part of the charm — no two pieces are ever identical. That's the beauty of handmade, not a defect.

Where you see a personalisation option, just type the name or word you'd like and our artisans hand-paint it onto your piece, letter by letter. Because it's painted to order, it's part of what makes your piece one of a kind — and dispatch sits at the higher end of the 4–7 day window.

Most pieces take up to around 14 characters — enough for a name, a nickname or a short sweet word. Double-check your spelling and capitalisation before you order; we paint exactly what you enter.

We'd love that. Weddings, return gifts, cafés, hampers, festive gifting for teams — we make it beautifully and at scale. Head to Trade, Bulk & Gifting to tell us what you have in mind, and we'll build something special together.

Treat it gently and it'll last for years. Hand-wash with mild soap and a soft sponge, then dry well. Most pieces are not microwave or dishwasher safe unless the product page says otherwise, so keep them out of both to protect the finish.

Yes. Our glazes are lead-free, cadmium-free and food-safe — made to be used and loved, not just looked at. Sip your chai, serve your snacks, enjoy.

All the usual, all secure. Pay by UPI, Credit/Debit card (Visa, Mastercard, RuPay, Amex), Net Banking or Wallets — processed through Razorpay (secure and PCI-DSS compliant). Prefer to pay later? Cash on Delivery is available across India too.

Yes — COD is available across India. Just choose it at checkout and pay when your parcel arrives.

Nope — you can check out as a guest in a couple of taps. That said, creating an account makes life easier: track orders, view your history and reorder your favourites without re-typing a thing.