Help & FAQ

Ready-stock items: dispatched in 2–3 working days, delivered in 4–7 working days across India.

Personalised pieces: hand-painted to order — dispatched in 5–7 working days, delivered in 9–12 working days.

You'll get a tracking link by email and SMS the moment your parcel is picked up.

Yes — pan-India delivery via Shiprocket. We deliver to 24,000+ pin codes including remote areas. Cash on Delivery is available across most of India for an additional ₹49.

Free standard shipping on all prepaid orders above ₹1,499. Below that, a flat ₹79 ships your order anywhere in India.

COD orders carry an additional ₹49 fee regardless of order value.

Once dispatched, you'll receive a tracking link by email and SMS. You can also log in to your account at any time to view live tracking on the Orders page.

Tracking goes live ~6 hours after pickup. If you can't see updates after 24 hours, message us — we'll chase it down.

Yes — but only before the order is dispatched. Email us within 2 hours of placing the order with your order number and we'll update or cancel right away.

Once a parcel is on the road we can't intercept it, but you can refuse delivery and we'll process a refund once it returns to us.

Hassle-free 7-day returns on unused items in their original packaging. We'll arrange a free reverse pickup or you can drop off at your nearest courier point.

Refunds are processed within 5–7 working days of the parcel reaching our studio. Prepaid refunds go back to the original payment method; COD refunds are issued to your bank account or as store credit.

Personalised pieces are made-to-order, so they're non-returnable unless they arrive damaged or with a personalisation error from our end. In that case we'll replace them or refund you in full — no questions asked.

Terracotta is fragile and we pack with extra care, but accidents happen. If your piece arrives damaged:

• Take a photo of the parcel and the damaged piece before unpacking further
• Email it to us within 48 hours with your order number
• We'll replace it free of charge or refund you in full

Pick a personalised piece, type the name (or initials, or short message) you'd like in the field on the product page, and add to cart. Each piece is hand-painted by our team in Jalna — no two are identical, and that's the point.

We'll email you a quick proof for sign-off if your text uses unusual characters or feels long. Otherwise, we go straight to the kiln.

Up to 14 characters on most pieces (mugs, planters, kullhads). Longer text works on plates and trays — see each product page for the exact limit.

For corporate or bulk gifting (50+ pieces), absolutely. Email orders@happyearthstudio.com with your brief and we'll send a quote and timeline. Lead time is usually 3–4 weeks.

Glazed pieces (mugs, plates, planters): hand-wash with mild soap. Avoid abrasive scrubbers. Dry thoroughly before storing.

Unglazed pieces (some planters, diyas): wipe with a damp cloth. Don't soak — terracotta is porous and will absorb water.

Most of our pieces are not microwave or dishwasher safe unless explicitly noted on the product page.

Yes. All glazes used on our drinkware and serveware are lead-free, cadmium-free and tested food-safe. Drink your morning chai with peace of mind.

Because it was made by a human, not a machine. Tiny variations in colour, glaze pooling, and finish are part of how slow-thrown terracotta works — we think they're what make each piece feel like yours. Anything that genuinely looks like a defect, though, is on us, and we'll replace it.

UPI, Credit & Debit cards (Visa, Mastercard, Rupay, Amex), Net Banking, Wallets (Paytm, PhonePe, Mobikwik), and Cash on Delivery across most of India.

EMI is available on most cards for orders above ₹3,000.

Payments are processed via Razorpay and Shopify Payments — both PCI-DSS Level 1 compliant. We never see or store your card details.

Nope — guest checkout works perfectly. But creating an account lets you track orders, save addresses, and earn loyalty points on every purchase.